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Smoke Damage CaryFire & smoke restoration, Charlotte(704) 368-1592

Answering 24/7 from our Charlotte service office

Privacy policy

Plain language, real sections. Questions can be put to us by phone at any hour.

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  • Answered 24/7
  • Head office in Cary
  • Charlotte service office

Who we are

This website belongs to Smoke Damage Cary, a fire, smoke and water damage restoration company with a head office at 427 Ashville Ave in Cary and a service office at 9005 Perimeter Woods Dr Ste C in Charlotte. This policy explains what information we collect when you use the site or call us, and what we do with it.

Information you give us

When you call, you may tell us your name, phone number, the property address, details of the damage, your insurance company and claim number, and photos or documents you choose to share. We use this only to respond to your call, assess and carry out the work, document it for your claim, and bill for it.

Information collected by the website

Like most websites, our hosting server keeps standard logs of requests, such as IP address, browser type, pages requested and the time of the request, for security and troubleshooting. This site does not use advertising or analytics cookies and does not build a profile of you.

Third-party services on this site

Pages load fonts from Google Fonts, which receives your IP address when the fonts are requested. Maps are not loaded until you click View map; once you do, Google Maps loads and Google's privacy policy applies to that content. Links to other websites, such as cost guides or public agencies, are governed by those sites' own policies.

How information is shared

We share job information with your insurance company or adjuster when you ask us to or when it is needed for your claim, with suppliers or trades working on your job, and where the law requires it. If a call has to be passed to another local provider because we cannot respond in time, the details you gave are shared only as needed for them to help you. We do not sell personal information.

How long we keep it

Job records, photos and documentation are kept for as long as needed to complete the work, support your insurance claim and meet legal and tax obligations, and then deleted or archived securely.

Your choices

You can ask what information we hold about you, ask us to correct it, or ask us to delete information we are not required to keep. Call us at (704) 368-1592 to make a request.

Children

This site is not directed to children, and we do not knowingly collect information from children.

Changes to this policy

We may update this policy as the site or the law changes. The date below shows when it was last updated.

Updated September 2026

Call (704) 368-1592