Answering 24/7 from our Charlotte service office
Terms of use
Plain language, real sections. Questions can be put to us by phone at any hour.
- Answered 24/7
- Head office in Cary
- Charlotte service office
Using this website
This website is provided by Smoke Damage Cary to describe our fire, smoke and water damage restoration services in Charlotte, NC and the Triangle. By using the site you agree to these terms. If you do not agree, please do not use the site.
Information, not advice
Our service pages and guides explain how restoration work is generally done. They are general information, not professional, legal or insurance advice for your situation. Cost figures on the site are published planning ranges from national cost guides, not quotes; the price of any job is set by a written scope for that property.
Estimates and work agreements
Nothing on this website is an offer or a contract. Work is carried out under a separate written agreement or authorization for each job, which sets out the scope, price and terms for that work.
Phone calls and contact consent
When you call us, you agree that we may call or text you back at that number about your request, your job and your claim. You can ask us at any time to stop contacting you other than about work already under way. Calls may be recorded for quality and training where the law allows, and we will tell you when a recording notice is required.
Links to other sites
The site links to public agencies, cost guides and other sources. We do not control those sites and are not responsible for their content or practices.
Limitation of liability
The site is provided as is. To the extent the law allows, Smoke Damage Cary is not liable for losses arising from use of the website or reliance on its general information. This does not limit any rights you have under a written work agreement.
Governing law
These terms are governed by the laws of the State of North Carolina.
Changes
We may update these terms. The date below shows when they were last updated. Questions about them can be put to us by phone at (704) 368-1592.
Updated September 2026