Answering 24/7 from our Charlotte service office
Fire, smoke and water damage services in Charlotte
Thirty-seven services, one scope, run from the first night to the rebuild. Find the page that matches where you are, or call and we will tell you what applies.
- Answered 24/7
- 37 services, one scope
- Charlotte service office
Fire and smoke restoration in Charlotte covers 37 services across six phases: emergency response, smoke and soot cleanup, odor removal, contents restoration, drying and rebuild, and commercial work. Most house fires need several of them in order: secure and dry first, clean next, treat the odor after that, then rebuild.
A house fire is several losses at once: the burn itself, the smoke that reached rooms the fire never touched, the water that put it out, and the smell that stays after all of it. Each needs different work, in a set order, and most fires need several of the services below.
Smoke Damage Cary runs all of them for Charlotte homes and businesses from the Perimeter Woods service office, with the Triangle covered from Cary. Pick the page that matches where you are, or call and we will tell you what applies.
Each page explains what the work involves, how it runs step by step, what moves the price, and the questions people ask most. Where one job depends on another, such as drying before soot cleaning, the page links to it, so you can follow the order the work actually happens in.
Start with the situation, not the service
Fire in the last day or two
Secure the house, get the water out and record the loss before anything moves.
The fire is out, the house smells
Clean the residue in the right order, then treat the odor that is left.
Ready to put it back together
Belongings, framing and the permitted rebuild.
Emergency Response
What happens in the first hours and days: the house closed to the weather, the water out, and the loss recorded before anything moves.
- Emergency Fire Damage RestorationFirst-day response: board-up, water extraction, air scrubbers and a full photo record once the scene is released.
- Emergency Board-Up & Roof TarpingPlywood over broken windows and doors, tarps over roof burn-through, and fencing to secure the site.
- Water Extraction After FirefightingFirefighting water pulled from floors, walls and crawlspace before it swells wood and starts mold.
- Fire Damage Assessment & DocumentationResidue tests, moisture mapping and a room-by-room photo inventory that becomes your scope and claim file.
- Storm Damage RestorationTree-on-house and wind damage secured, dried and repaired, from roof and siding to the rooms inside.
- Lightning Strike Damage RestorationHidden fire, smoke and surge damage after a strike found, cleaned, documented and repaired.
Smoke & Soot Cleanup
Residue cleaning in the order that keeps soot from smearing: dry methods first, then cleaners chosen for what burned.
- Smoke Damage CleanupWalls, ceilings, cabinets and closets cleaned dry first, then washed with cleaners matched to the residue.
- Soot RemovalHEPA vacuuming, dry sponging and degreasing, plus hand detailing of fixtures, fans and trim.
- Kitchen & Grease Fire CleanupProtein and grease film removed from the kitchen and every room the smell reached.
- Electrical Fire CleanupSynthetic residue from burned wiring and plastics, cleaned around the electrician's repair.
- Chimney & Fireplace Smoke CleanupSmoke pullback, creosote odor and chimney fire residue cleaned from the rooms around the hearth.
- HVAC & Duct Cleaning After a FireDucts, coil, blower and registers cleaned before the system runs and spreads residue again.
- Fire Extinguisher Residue CleanupCorrosive extinguisher powder vacuumed dry and cleaned out of kitchens, vents and electronics.
- Exterior Soot & Siding CleaningSoot soft-washed off siding, brick, soffits and windows without forcing water behind the walls.
- Candle & Furnace Soot CleanupSoot with no fire, from candles or a misfiring furnace, traced to its source and cleaned off walls and carpet.
Odor Removal
Smell lives in residue, so odor work follows cleaning, and the treatment is chosen by residue type and whether the house is occupied.
- Smoke Odor RemovalThermal fogging, hydroxyl or ozone after cleaning, and sealing for odor that lives in the framing.
- Cigarette Smoke Odor RemovalNicotine film washed off, carpet and pad replaced, and every surface sealed before repaint.
- Smoke Intrusion Cleanup From a Neighboring FireResidue and odor from a neighbor's fire cleaned out of walls, vents, closets and belongings.
Contents Restoration
Your belongings on their own track, inventoried item by item, cleaned by material and stored until the house is ready.
- Contents Pack-Out & StorageEvery item photographed, packed, stored climate-controlled and returned to the right room.
- Contents Cleaning & RestorationUltrasonic, hand and upholstery cleaning, so belongings are restored instead of replaced.
- Clothing & Textile RestorationClothes, bedding, drapes and rugs pretreated and deodorized, returned sorted by room.
- Electronics Cleaning After a FireTVs, computers and appliances kept unplugged, cleaned, tested and logged by serial number.
- Document & Photo RestorationWet papers frozen and freeze-dried, photos cleaned by hand, fragile items scanned first.
Drying, Rebuild & Structure
Everything from drying the structure to putting it back: demolition, framing cleanup, mold control and the permitted rebuild.
- Structural Drying & DehumidificationAir movers and dehumidifiers placed by moisture readings and checked daily until the structure is dry.
- Water Damage RestorationBurst pipes, appliance leaks and storm water extracted, dried and repaired, fire or no fire.
- Mold RemediationContained removal of mold-affected materials, framing cleaned and the result verified.
- Selective Demolition & Debris RemovalOnly what cannot be saved comes out, photographed first, and the debris is hauled away.
- Fire Damage Repair & ReconstructionFraming, roof deck, drywall, floors, kitchens and baths rebuilt under permit to your scope.
- Attic Fire RestorationBurned insulation out, rafters and decking repaired, framing sealed and new insulation in.
- Garage Fire RestorationSlab, block and framing cleaned, the firewall restored, and smoke chased into the house.
- Soda Blasting & Framing CleanupCharred and sooty framing blasted clean with soda or dry ice, then sealed before drywall.
- Sewage Backup CleanupContaminated water extracted, soaked materials removed, surfaces sanitized and the structure dried.
- Crawlspace Drying & Vapor BarrierWater pumped from under the house, joists and subfloor dried, and a new vapor barrier laid.
Commercial
The same methods, planned around reopening, tenants and more than one insurer.
- Commercial Fire Damage RestorationOffices, retail and warehouses secured and cleaned in phases so the business keeps running.
- Restaurant & Commercial Kitchen Fire CleanupSuppression residue neutralized and the line, hood and dining room cleaned for reopening.
- Apartment & Multifamily Fire RestorationOrigin unit isolated, common areas and neighbors cleaned, records kept per owner and tenant.
- Fire Sprinkler Discharge CleanupWater from a broken or triggered sprinkler head extracted and dried, unit by unit and floor by floor.
What changes when the same people run every phase
- One scope from the first nightThe photos and readings from the first visit become the scope every later step works from, so nothing is re-measured or argued twice.
- Residue tested, not guessedEach room's residue is tested before cleaning, which is what keeps soot from smearing and walls from being painted twice.
- Contents on their own trackBelongings are inventoried and cleaned apart from the structure, so the rebuild never waits on the boxes.
Questions about choosing a service
If the fire was in the last day or two: board-up, water extraction and documentation. Cleaning and odor work follow once the house is secure and drying.
No. A small kitchen fire may need only kitchen cleanup and odor treatment. A larger fire usually combines emergency response, cleaning, contents work and repairs.
Yes. Every service on this page runs from the same scope, from the first night to the rebuild, so nothing falls between contractors.
We document every step for your adjuster and work from the agreed scope. Your policy and your adjuster decide what is covered.
Yes. Commercial, restaurant and multifamily work is planned around reopening and around more than one insurer.
Yes. Burst pipes, appliance leaks and storm water get the same extraction, drying and repair.
Not sure which page fits?
Call and describe what happened. We will tell you which of these services applies and what comes first.
Call (704) 368-1592Charlotte service office
9005 Perimeter Woods Dr Ste C, Charlotte, NC 28216